General Terms and Conditions (GTC)
1. Scope of Application
These General Terms and Conditions (GTC) apply to all services provided by Automotive Center Luzern GmbH, Branch Office Kriens, to consumers and businesses alike. Deviating terms proposed by the customer shall not be recognized unless we expressly agree to their application in writing.
2. Conclusion of Contract
The presentation of our services on the website does not constitute a legally binding offer, but rather a non-binding invitation to book services. A contract between you and Automotive Center Luzern GmbH is concluded upon confirmation of an order or booking.
3. Prices and Payment
All stated prices are in Swiss francs (CHF) and include statutory value-added tax, unless otherwise indicated. Payment is made in cash, by card, or by invoice at the time the service is rendered, unless otherwise agreed.
4. Scope of Services
The precise scope of services results from the respective order confirmation or the booked package. Changes and additional services are billed separately and communicated in advance.
5. Cancellations and Rescheduling of Appointments
Appointments may be cancelled or rescheduled free of charge up to 24 hours before the agreed time. In the event of a no-show or late cancellation, we reserve the right to charge a cancellation fee of CHF 50.
6. Warranty and Complaints
We perform our services with the utmost care. Complaints must be raised without delay upon discovery of a defect. We are entitled to remedy the defect by way of subsequent performance (Nachbesserung). A price reduction is excluded unless the defects are material.
7. Liability
Liability for damages is limited to intent and gross negligence. Any further liability for indirect damages, loss of profit, or loss of data is excluded.
8. Final Provisions
These GTC are governed by Swiss law. The place of jurisdiction is Luzern. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: August 2026
